Terms & Conditions

• • Order Placement: Orders can be placed through our website contact form, WhatsApp, or phone
• • Order Confirmation: We will confirm your order details and total amount before processing
• • Payment Methods: We accept UPI, bank transfer, and cash on delivery (subject to location)
• • Advance Payment: 50% advance payment required for custom orders above ₹2000
• • Pricing: All prices are in Indian Rupees (INR) and include applicable taxes
• • Price Changes: Prices may change without notice, but confirmed orders are honored at original price

• • Handmade Nature: Our chocolates are handcrafted, so slight variations in appearance are normal
• • Ingredients: We use high-quality ingredients; please inform us of any allergies
• • Shelf Life: Fresh chocolates have a shelf life of 15-30 days depending on the product
• • Storage: Store in a cool, dry place away from direct sunlight
• • Seasonal Availability: Some products may be seasonal or subject to ingredient availability
• • Customization: Custom designs and flavors available with advance notice

• • Processing Time: 2-5 business days for order preparation
• • Local Delivery: Same-day or next-day delivery available in Panipat
• • Shipping Areas: We ship across India; delivery time varies by location
• • Shipping Costs: Calculated based on weight, distance, and delivery speed
• • Special Packaging: Temperature-controlled packaging for long-distance shipments
• • Delivery Responsibility: Please inspect items upon delivery and report issues immediately
• • Failed Deliveries: Additional charges may apply for redelivery attempts

• • Quality Guarantee: We stand behind the quality of our chocolates
• • Damaged Products: Report damaged items within 24 hours of delivery
• • Refund Policy: Refunds available for damaged or incorrect orders
• • Return Process: Contact us immediately with photos of any issues
• • Custom Orders: Custom orders cannot be returned unless there's a quality issue
• • Perishable Nature: Due to the perishable nature, returns are limited to quality issues
• • Refund Timeline: Approved refunds processed within 5-7 business days

• • Allergy Disclosure: Please inform us of any food allergies when ordering
• • Cross-Contamination: Our kitchen processes nuts, dairy, and gluten
• • Ingredient Lists: Available upon request for specific products
• • Special Dietary Needs: We can accommodate some dietary restrictions with advance notice
• • Responsibility: Customers are responsible for communicating dietary restrictions
• • No Guarantee: We cannot guarantee complete absence of allergens due to shared facilities

• • Cancellation Window: Orders can be cancelled within 2 hours of placement
• • Production Started: Once production begins, cancellation may not be possible
• • Custom Orders: Custom orders cannot be cancelled once production starts
• • Cancellation Fees: No cancellation fees if cancelled within the allowed window
• • Refund Process: Cancellation refunds processed within 3-5 business days
• • Emergency Situations: We will work with you on emergency cancellations

• • Product Quality: We ensure high quality but cannot control environmental factors during shipping
• • Delivery Delays: Not responsible for delays caused by weather, courier services, or natural disasters
• • Taste Preferences: Taste is subjective; we cannot guarantee satisfaction based on personal preferences
• • Third-Party Services: Not liable for issues with third-party delivery or payment services
• • Maximum Liability: Our liability is limited to the value of the order placed

If you have any questions about these terms and conditions, please contact us:

Last updated: January 2025

By placing an order with us, you agree to these terms and conditions.